Average Score (235 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

235 Ratings

4.9 Average

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  • Kenneth M.06-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Appreciate the same day service especially helpful on a Saturday

  • Karlee M.06-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

  • Ashton H.05-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Good, quick, efficient service

  • Ronald H.05-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Hannah, the service rep is always so helpful.

  • Bruce M.05-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Joe S.05-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    Craig was excellent throughout the process. The part my car needed was on backorder, and he kept me updated during the entire time.

  • Timothy C.05-18-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Very smooth process to drop off and pick up. No hiccups

  • Christy S.05-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    The service advisor was nice BUT: when I told him issues with ApplePlay connectivity, all I got were excuses about how many manufacturers make all components and it’s difficult for them to be compatible and work all the time. Also explained my HomeLink couldn’t connect despite videos and many attempts to get it working and was told to “talk to my salesperson who sold me the car. I don’t know anything about that.” Instead of finding a sales rep to assist me, just let me leave with all my same issues.

  • Renee F.05-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • John R.05-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Great service. Great people. Highly recommend this service facility.