Average Score (244 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

244 Ratings

4.9 Average

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  • Tim V.09-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Good people

  • David P.09-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Hannah was great!

  • Julie H.09-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    When I phoned with an issue and appointment was set within a couple of days.

  • Dannielle G.09-11-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    “I had an excellent experience working with Colton at Volkswagen. He was professional, friendly, and extremely knowledgeable about the cars and options available. He took the time to answer all my questions thoroughly and never made me feel rushed or pressured. Colton went above and beyond to make the process smooth and stress-free, and his genuine customer care really stood out. I would highly recommend asking for Colton if you’re looking for a great experience at Volkswagen!

  • Robert B.09-07-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    We loved working with Venus and Robert! We love our new car! We are happy with our deal! We are loyal Volkswagen drivers and appreciate Lithia’s service department. The one downside is the time it takes to complete the purchase process. Would be great to streamline the process to 2 hrs.

  • Karlee M.09-07-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Always an exceptional experience when I make a purchase at Lithia VW of Reno. I have worked with Guy for over 18 years and keep retiring to him when I need a vehicle.

  • Corey W.09-05-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025

    Great Service!

  • Jody A.09-05-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I have had many Volkswagens and wouldn't have any other car!

  • Jesse H.09-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Another excellent experience!

  • Paul S.09-02-2025

    TYPE:SalesMODEL:ID.4YEAR:2025