TYPE:ServiceMODEL:TiguanYEAR:2018
Average Score (235 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:SalesMODEL:TiguanYEAR:2024
I had a great experience at Lithia Volkswagen Reno. Colton was a pleasure to work with. I didn't feel any pressure at all and all my questions were answered. He went above and beyond making sure every part of the vehicle was perfect for me. Colton showed me every feature the 2024 Tiguan offered so I had no questions going home. Filling out paperwork is never comfortable, but Colton and Preston made the process comfortable and easy to work with.
TYPE:ServiceMODEL:TiguanYEAR:2022
Easy
TYPE:SalesMODEL:TaosYEAR:2024
You sales staff were lovely and helped me to efficiently lease a car and get me on my way. The inefficiencies associated with the finance office, however, have droned on for weeks after the purchase of my vehicle. My car was **undriveable** for a week in the State of Massachusetts following my purchase. After being coached by a local insurance agent about the necessary steps required to rectify the problem, the finance office somehow **still** managed to satisfy the requirements so that I would be able to drive my vehicle. I am **still** receiving paperwork about my lease that has to be signed and re-signed because the finance office prepared the paperwork for my lease improperly. When I was unable to drive my vehicle, I was lucky to receive a call back from the finance managers at Lithia VW. Now that the finance office calls me daily (sometimes multiple times per day) with paperwork that needs to be signed, re-signed, or otherwise corrected. I find it fascinating that the dealer practically vanished when I had a vehicle that was not street legal following purchase, but internal errors with the leasing paperwork (that are ultimately inconvenient for the dealership) have resulted in near-daily communication with Lithia VW and its agents.
TYPE:ServiceMODEL:TiguanYEAR:2023
All good.
TYPE:ServiceMODEL:TiguanYEAR:2022
Kind staff, no pressure sales for service, kind customer service rep on the floor helping with unique coffee machine.